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Standardized Process for Handling Customer Complaints. Contents, Documentation and Explanation
Second, revised eition, December 2020.
English language version.
The book is available on the client’s request. The waiting time for delivery is up to 30 business days. The order is associated with an additional transport fee from external warehouse in the amount of 130 PLN net.
252,00 zł (240,00 zł netto)The price has not changed in the last 30 days
Available on back-order
This VDA volume replaces the first issue of the VDA Standardized Process for Handling Customer Complaints of 2009.
This is a general revision that considers the experience and knowledge acquired inter alia in conjunction with the implementation of the VDA Volume – Problem-Solving in 8 Disciplines, etc.
Overall, it is intended to make it easier for automotive manufacturers and suppliers to align themselves with the joint process for handling customer complaints. Accordingly, this VDA volume deals with new technologies, business processes and services which have undergone significant further development since 2009. Supplier portals for communication in companies have also been evolving, and the technical basis for exchanging quality data via QDX is dealt with in a separate VDA volume.
