The term “Lessons Learned” is used in requirements of several standards (VDA 6.3, IATF 16949, etc.), without being explained in more detail.
This VDA Volume closes this gap by defining the term “Lessons Learned” and supports companies in targeted implementation of specific minimum requirements.
A uniform understanding and definition of the minimum requirements are necessary to enable experiential knowledge (insights) to be sustainably used to improve a company.
Experiential knowledge contributes to improving employees’ expertise and behavior and thus to continuous optimization of products, processes, and systems. It is essential to take into account both positive and negative experiences and events, for example derived from faults, complaints, or other incidents. The focus is on increasing customer satisfactio